Return/ Exchanges/ Policies
Return/ Exchange Policies
A $5 Cad charge will be taken off the refund price to cover CC purchase fees!
(Please Double Check Your Order & Sizing Before Placing It To Avoid Unnecessary Fees!)
Please allow up to 48-72 hours before contacting us to allow us to process your request.
To initiate a return, you must contact Customer Care at 587-410-4530 or marketing@evolutionsportinggoods.com.
Note: You cannot return your order unless you complete this step.
Return Instructions
We cannot accept C.O.D. (Charge on Delivery) deliveries.
*NOTE For international returns
IF RETURNING AN ITEM FROM THE UNITED STATESSET THE VALUE OF THE PRODUCT AS $0. Otherwise the Canadian Border will charge duties as if it was a sale of goods. Note: If Returning Items From Outside Canada & any fees are charged, those duties & fees Will Be Taken Off The Refund Amount.
Please allow up to 48-72 hours before contacting us to allow us to process your request.
All return shipping charges must be prepaid. (Expense of the customer unless an error was made on our end.)
- Contact Customer Care at 587-410-4530 or marketing@evolutionsportinggoods.com. A Customer Care representative will initiate your return
- To ensure a refund, the item(s) must be returned in perfect condition, unused and unworn, in its original packaging and with any paperwork, parts and/or accessories it came with to ensure a refund (a product considered in perfect condition will have all its labels and tags still attached to the item).
- Remove all extra labels from the outside of the box.
- Send the return package to the address indicated on the email you received from the Customer Care Team.
We recommend that you use an insured and traceable shipping method for your return package and that you keep the return tracking number for your records. We will not be responsible for damaged, misdirected or lost return packages.
All items must be returned unused/unworn, in original product packaging and with all paperwork, parts and accessories to ensure credit.
To receive credit, items must be returned within 30 days of the order date . The postmark date of the return package will be considered the return date.
You can expect a refund, in the same form of payment originally used for the purchase, within 30 days of our receiving the returned item(s).
The Evolution Sports Excellence Online Return Policy applies only to purchases made on https://www.evolutionsportsexcellence.com/.
Return/ Cancelation Exceptions
Our Online Return Policy does not apply to all items.
Certain products are exempt to our Online Return Policy. Exemptions are as follows:
Base Layers, Undergarment, Jock Straps and Mouth Guards - For hygienic reasons, all base layers, undergarments, jock straps and mouth guards are final sale and are not eligible for a return.
Skate Modifications - Sharpened and/or custom fitted skates are not eligible for a return. Do not sharpen or custom fit your skates until you are certain your purchase is final.
Stick Modifications - Hockey Sticks - Returns are not accepted for taped hockey sticks or cut-down (sized) hockey sticks.
Gift Cards- Gift cards purchased online or in store are unable to be canceled.
Custom Gloves Orders- Once Glove Has Been Ordered Through customizer It is directly sent to Ralwings & CAN NOT Be Canceled PLEASE ENSURE You double check all options before placing your order.
Custom Apparel Orders- Once Apparel Order Has Been Sent In, It Cannot Be Canceled.
Defective Item
Please allow up to 48-72 hours before contacting us to allow us to process your request.
Please prepare a detailed description and provide supporting photographs of the damage or defect before contacting Customer Care to help describe the issue.